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Beaconhouse is one of the largest private sector school organisations in the world. With our vast and growing network, we at Beaconhouse are always on the lookout for skilled and capable people willing to take on a challenge.

Beaconhouse offers competitive employee packages and has a vibrant and dynamic working environment.

Email your updated CV and Cover Letter to careers@beaconhouse.edu.pk and mention the position you are applying for in the subject section.

Recent Jobs in Beaconhouse

  • Manager – School Service Quality Management

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 1
    Location(s): Head Office, Lahore
    Education/Qualification: Master's Degree
    Required Experience: 15 years work experience in Services Industry, preferably in telecom/financial services/hospitality. Strong work experience in customer services, operations required.
    Preferred Gender: Any
    Travelling: No
    Apply By: 15th-June-2016
    Apply At: careers@beaconhouse.edu.pk

    Job Description:

      1. Implement School Service Quality Management System across all BSS branches in Pakistan through the School Group Heads, School Heads, Parent Relationship Managers and Parent Relationship Officers in collaboration with BSS Regional Business Directors.

      2. Provide leadership to Parent Relationship Managers, SSQMS analysis team, Outbound Calling Parent Survey team and Parent Complaint Resolution team.

      3. Coordinate/collaborate with key stakeholders ie Regional Business Directors, School Group Heads, IT, School Evaluation, Academic, Admin and Human Resources Heads/team members.

      4. Conduct monthly service board meeting with CE and concerned department heads to review SSQMS monthly performance and support requirements.

      5. Facilitate and ensure monthly SSQMS meetings are being conducted between:

      • Regional Business Directors and School Group Heads
      • School Group Heads and School Heads
      • School Heads and concerned School Staff i.e. Teachers, Accountants, PROs

      6. Ensure quality and timeliness of development and circulation of BSS monthly School Service Score Card and Analysis

      7. Ensure customer complaints are addressed through Complaint Management Team as per predefined timelines and in a customer satisfactory manner.

      8. Address key service issues by identifying service gaps and process re-engineer them. Monitor to ensure reduction in complaint incident rate is achieved.

      9. Ensure quality, systems, training and productivity of Outbound Calling Unit.

      10. Champion and drive Service Culture across Beaconhouse School Network through effective implementation of Service Reward & Recognition programme.

      11. Engage with vendor research companies to conduct market service benchmark studies to validate market current BSS service perception and improvement over time.

      12. Manage overall Service Management department.

    General Skills and Abilities Required:

      Self-driven individual with an ability to manage productivity from Service Quality department

      • Strong oral and written communication skills

      • Good public speaking ability

      • Experience in making boardroom presentations to CE and C' level management

      • MS Office, Word, Excel, Power Point
  • Outbound Calling Agent

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 1
    Location(s): Head Office, Lahore
    Education/Qualification: Bachelor’s Degree
    Required Experience: Minimum 2 years of work experience at call centres preferred
    Preferred Gender: Any
    Travelling: No
    Apply By: 15th-June-2016
    Apply At: careers@beaconhouse.edu.pk

    Job Description:

      1. Ensure optimum call quality and achieve daily outbound calling targets

      2. Update parents feedback/concern accurately in the Parent Complaints portal in BEAMS

      3. Keep self updated with relevant Beaconhouse-related information to effectively manage parents’ queries regarding Beaconhouse

      4. Based on the training provided, to be able to work effectively on systems provided

      5. Ability to manage call talk time, while managing the call quality and customer’s call experience

      6. Ability to professionally manage irate parent/customer’s call

      7. Must-have professional qualities: positive attitude; goal oriented and a team player

      8. Ability to follow calling script guidelines and adjust communication pitch to be able to effectively engage with the parent/customer

    General Skills and Abilities Required:

      1. Strong oral communication skills in English and Urdu. Knowledge and ability to converse in a regional language to be considered a plus

      2. Strong written skills in English

      3. Work experience of call centre solutions to be considered a plus

      4. User knowledge of Micro Office - Excel, Word, PowerPoint

      5. Ability to work under pressure

      6. Self-driven individual with a positive attitude
  • Senior Analyst - SSQMS

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 1
    Location(s): Head Office, Lahore
    Education/Qualification: Bachelor's Degree
    Required Experience: 5- 7 years professional work experience preferred. Experience in big data analytics required. Work experience as an analyst in telecom, financial services industry preferred.
    Preferred Gender: Any
    Travelling: No
    Apply By: 15th-June-2016
    Apply At: careers@beaconhouse.edu.pk

    Job Description:

      1. Data quality check /verification for Beaconhouse Service Quality MIS

      2. Timely development and circulation of monthly school, School Group, Regional and Country Service Quality Score Cards

      3. Ad hoc Beaconhouse Service Quality analysis/reports

      4. Provide timely and actionable Business information on service failures and recommendations for addressing service process gaps

      5. Develop and provide presentations for monthly Service Board meetings at Beaconhouse Head Office

      6. Support Parent Relationship Managers and other key stakeholders with Service Quality information requests

      7. Coordinate with I.T. for Service Quality portal development/modification as per service management information requirement

      8. Coordinate with Outbound Service Quality Calling Unit and I.T. for parent data management for Voice of Parent Surveys

      9. Coordinate with I.T./vendor to ensure daily timely SMS shot code broadcast to BSS parent group for service quality surveys

      10. Manage with IT SMS survey parent survey

      11. Track Parent Relationship Managers School Visit versus their monthly school visit planner

    General Skills and Abilities Required:

      • Self-driven individual with a can do attitude required

      • Ability to work with cross functional team members in achieving job tasks

      • Strong oral and written communication skills in English
  • Senior Officer Parent Complain Resolution - SSQMS

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 1
    Location(s): Head Office, Lahore
    Education/Qualification: Bachelor’s Degree
    Required Experience: 7-10 years
    Preferred Gender: Any
    Travelling: No
    Apply By: 15th-June-2016
    Apply At: careers@beaconhouse.edu.pk

    Job Description:

      1. Ensure parent complaints are managed within their predefined timelines, as well as to parents’ satisfaction

      2. Work with GM/Senior Manager SSQMS and BSS internal stakeholders/business units to identify and address service/process gaps in order to achieve reduction in parent complaint incident rate

      3. Engage with school management, PRO’s and internal BSS departments to follow up on getting parent complaint addressed through them

      4. Manage communication/correspondence with parents in regards to resolution, satisfaction and closure of their complaints

      5. Ensure all relevant parent complaint related communication is updated by BSS School and Complaint Resolution Unit in BEAMS parent complaint management module.

      6. Ensure all parent complaints routed to CEs office are addressed in a timely and effective manner, keeping CEs office across the outcome of parent complaint/issue resolution

      7. Provide leadership, coaching, training support to complaint resolution unit team members.

      8. Evaluate Parent Complaint Resolution Unit’s performance on a weekly and monthly basis and ensure the unit performance is well in line with predefined unit KPIs

      9. Ensure parent complaint management escalation matrix is regularly updated in BEAMS to for the system to escalate parent complaints to next level of management on non-closure of parent complaint within predefined timeline

      10. Continuously, work on reducing complaint resolution timelines (TAT) in order to improve parent satisfaction with complaint/issue resolution

      11. Engage and work with BSS Schools for them to resolve basis parent complaints as per Quick Issue Resolution

    General Skills and Abilities Required:

      • Prior service quality work experience, preferably in complaint management unit in a services industry

      • Call centre experience to be considered a plus

      • Strong oral and written communication skills

      • Strong people skills

      • Strong time management skills

      • Solution oriented and a can-do mindset

      • Ability to work independently
  • SUPERVISOR - Outbound Calling Unit

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 1
    Location(s): Head Office, Lahore
    Education/Qualification: Bachelor’s Degree (Preferred Masters)
    Required Experience: Minimum 5-7 years of experience at call centres
    Preferred Gender: Any
    Travelling: NO
    Apply By: 15th-June-2016
    Apply At: careers@beaconhouse.edu.pk

    Job Description:

      1. Coordinate with SSQM GM/Senior Manager and HR in onboarding of outbound calling agents

      2. Engage with IT team to develop/modify SSQMS Outbound Calling solution (CRM) in BEAMS/integrated vendor outbound calling solution with BEAMS

      3. Coordinate with IT and admin to ensure outbound calling workstations and IT equipment is acquired/set up within the given timeline

      4. Develop outbound calling scripts. Train outbound calling agents and conduct daily agent call audit to ensure call quality and proper capture of parent feedback in parent complaint/feedback portal in BEAMS

      5. Manage calling agent workload and productivity and produce outbound calling agent performance reports

      6. Calling data quality check to ensure relevant data is updated in the Parent Information portal in BEAMS

      7. Calling data management to avoid parent fatigue with BSS VOP surveys

      8. Work with IT to ensure system, telephone network redundancy to mitigate/minimise system/network outages

      9. Ensure voice call recordings are maintained for service quality audit

      10. Provide regular outbound calling unit performance MIS

      11. Ensure regular outbound agent service improvement clinics are conducted for them to share best practices for agent productivity improvement

    General Skills and Abilities Required:

      1. Good interpersonal skills and ability to manage and lead a team

      2. Strong oral communication skills in English and Urdu. Knowledge and ability to converse in a regional language to be considered a plus

      3. Strong written communication skills in English and Urdu

      4. Technical understanding of call center solutions

      5. Basis data analytics and data management skill set and experience

      6. User knowledge of Micro Office - Excel, Word, PowerPoint

      7. Ability to work under pressure

      8. Good presentation and negotiation skills

      9. Able to handle pressure/conflict

      10. Self-driven individual with a proactive and can-do attitude
  • Customer Services Officer

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    Islamabad
    • -
    Total Positions: 1
    Location(s): Islamabad - Regional Office North
    Education/Qualification: Minimum Bachelor’s degree
    Required Experience: 1-2 years of related experience
    Preferred Gender: Any
    Travelling: No
    Apply By: -
    Apply At: opportunity@educators.edu.pk

    Job Description:

      This role is entrusted with the responsibility of:
    • Gathering periodic information/reports from campuses on queries/complaints
    • Follow up on complaints and other queries with campuses
    • Handling customer queries effectively and efficiently and ensuring timely solutions of their problems
    • Ensuring implementation of SOPs
    • Assisting head of customer services in the Head Office for smooth implementation of complaint handling system

    General Skills and Abilities Required:

    • MS-Office, good language skills, ability to work under pressure and meet deadlines
  • Finance Officer

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    Karachi and Sawat
    • 15th-April-2016.
    Total Positions: 2
    Location(s): Karachi and Sawat
    Education/Qualification: Minimum Master’s degree
    Required Experience: 2-3 Years of related experience
    Preferred Gender: Male
    Travelling: Yes
    Apply By: 15th-April-2016.
    Apply At: opportunity@educators.edu.pk

    Job Description:

      This role is entrusted with the responsibility of:
    • To prepare and issue Royalty Billing to The Educators Campuses.
    • To visit The Educators campuses and make reconciliation of Accounts Receivable with Campuses.
    • To maintain financial record & data at regional office.
    • To visit banks and prepare bank reconciliation statements.
    • To review supports and prepare monthly imprest expense summary.
    • To maintain memorandum record of Campuses, Royalty & Franchise Fee related documents, files etc.

    General Skills and Abilities Required:

    • Grip over MS-Office, Good Interpersonal & communication Skills, ability to work in teams, Punctual & hard working
  • Regional Head - North

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    Regional Office North
    • September 15, 2015
    Total Positions: 1
    Location(s): Regional Office North
    Education/Qualification: Minimum Master’s degree
    Required Experience: Experience: 10-15 years in similar capacity/school administration
    Language(s): English, Urdu and Pushto
    Preferred Gender: Any
    Travelling: Yes
    Apply By: September 15, 2015
    Apply At: opportunity@educators.edu.pk

    Job Description:

      This role is entrusted with the responsibility of;
    • Develop rapport and relationships with Network Associates (Franchisees) and School Management through periodic visits and providing support as per the Franchisee agreement.
    • To lead the regional team for conducting gap analysis and developing Yearly Business Development plans in terms of student numbers, new business/franchise for the entire Region.
    • To supervise and monitor reconciliation of all schools in the region at least twice a year and ensure recovery of royalty and to strategize on clearance of backlogs.
    • In consultation with the HO, to develop and implement Training Programs and School Development Program across the region.
    • To provide formal feedback on Academics Deliverables to HO Academics.
    • To ensure compliance to TE policies/procedures related to Academics, Marketing, Administration HR, Accounts with special focus on QA procedures at all existing and new campuses.
    • As a core team member, work closely with the Project Director and suggest ways to improve the overall quality of TE schools and other values added services.
    • To manage Company owned Campuses in the Region.

    General Skills and Abilities Required:

    • Grip over MS-Office, Good Analytical Skills, Good language Skills (Pushto speaking candidates will be preferred), ability to work under pressure and meet deadlines.


    • *Candidates already working for Beaconhouse group are encouraged to apply.
  • School Head

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    Multan Campus
    • September 15, 2015
    Total Positions: 1
    Location(s): Multan Campus – The Educators
    Education/Qualification: Minimum Master’s degree
    Required Experience: 10- 12 Years of related experience
    Preferred Gender: Female
    Travelling: No
    Apply By: September 15, 2015
    Apply At: opportunity@educators.edu.pk

    Job Description:

      This role is entrusted with the responsibility of;
    • Excellent interpersonal skills
    • Excellent verbal and written English language skills
    • Strong negotiation skills to communicate and deal with day to day operations
    • Up-to-date knowledge of the current policies and procedures of teaching and learning
    • Proficient in educational technology
    • Substantial experience in overseeing and managing budget and resources
    • Sufficient insight in marketing to promote the school

    General Skills and Abilities Required:

    • Grip over MS-Office, Good language Skills, ability to work under pressure and meet deadlines
  • Teacher Trainer

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    Central Region - Lahore
    • September 15, 2015
    Total Positions: 2
    Location(s): Central Region - Lahore
    Education/Qualification: Minimum Master’s degree
    Required Experience: 3- 4Years of related experience (teaching experience required)
    Preferred Gender: Any
    Travelling: Yes
    Apply By: September 15, 2015

    Job Description:

    • To conduct trainings and prepare training modules.
    • Supervision of academic procedures in campuses.
    • To support in compliance / evaluation of academic practices.

    General Skills and Abilities Required:

    • Grip over MS-Office, Good Interpersonal & communication Skills, ability to work in teams, Punctual & hard working
  • General Duty Trainer (Teacher Trainer)

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    Multiple
    • September 15, 2015
    Total Positions: 5
    Location(s): Lahore School Group Offices 1 (Defence), 2 (Canal Side), 3 (Garden Town), 4 (Liberty) and Regional Office
    Education/Qualification: CIPSIE/CPEd/BCT or any other relevant teaching qualification (only nationally and internationally recognised diplomas and courses are accepted)
    Required Experience: At least 3 years of teaching experience (preferably at Beaconhouse) and/or 1-2 years of training experience
    Preferred Gender: Any
    Travelling: Yes
    Apply By: September 15, 2015

    Job Description:

    • Design, plan and administer short and medium term courses and need-based workshops for teachers’ professional development
    • Administration and liaison at different levels (schools, school groups and regional office)
    • Conduct and follow up on TNAs for teachers and work with them to improve teaching skills
    • Coach and mentor teachers to help them achieve their professional development goals
  • Regional Coordinator Education Technology

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    Regional Office Centre
    • September 15, 2015
    Total Positions: 1
    Location(s): Regional Office Centre
    Education/Qualification: CIE Diploma in Teaching with ICT and BSS e-Foundation, CIPSIE/CPEd/BCT
    Required Experience: At least 3 years of experience in Teaching with Technology
    Preferred Gender: Any
    Travelling: Maybe
    Apply By: September 15, 2015

    Job Description:

    • Lead the Education Technologies Across the Curriculum (ETAC) initiative within the region
    • Establish an environment which encourages creative and independent use of Educational Technology throughout the system
    • Research new and emerging technologies, software and hardware Coordinate and liaise with SG ETCs for effective implementation of Educational Technology across the region
    • Participate in the design, coordination; and provision of educational technology workshops, and researching and/or providing individual training opportunities for teachers/ELE As and SG ETCs to ensure best use of technology.
    • Participate in budget decisions related to technology to assist in the provision of a well-chosen and up-to-date collection of technology and equipment
    • Participate in technology-related professional development opportunities including self-study, workshops and courses.

    General Skills and Abilities Required:

    • Proficient user of technology tools and apps (Web 1, 2, and 3)
    • Updated research, knowledge and information about Educational Technology and its impact on learning
    • Teacher training experience (In-house/External)
  • School Evaluation Associate

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    Head Office, Lahore
    • 15th-June-2016
    Total Positions: 4
    Location(s): Head Office, Lahore
    Education/Qualification: Master's Degree from an HEC-recognised university
    Required Experience: 5-7 years of teaching experience or administrative experience at a school
    Preferred Gender: Any
    Travelling: Yes
    Apply By: 15th-June-2016

    Job Description:

    • Make necessary preparations to conduct school evaluations, which include meeting school representatives and other stakeholders specified in the School Evaluation Standard Operating Procedures.
    • Work effectively with other SEAs as a team member before, during and after the on-site evaluation.
    • Conduct observations and facilitate meetings and read documentation to generate relevant information.
    • Analyse information to elicit meaning; synthesise, alone and with the evaluation team, the analysed information to form well-constructed judgements about the school's educational provision.
    • Communicate findings orally and in writing (through reports) according to the School Evaluation Standard Operating Procedures; prepare and maintain orderly field notes for the evidential file.

    General Skills and Abilities Required:

    • Knowledge of effective pedagogical practices
    • Knowledge of the Pakistani curriculum
    • Ability to analyse and record qualitative and quantitative details and ability to draw conclusions from recorded data
    • Ability to write logical reports based on recorded data
    • Relationship building and relationship management
    • Good communication skills and proficiency in English
    • Computer proficiency and ability to work in teams
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